ITEX Privacy Policy | POPIA Data Protection
Legal

Privacy Policy

IT Ex Gratia (Pty) Ltd ("ITEX") respects your right to privacy and is committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Last reviewed: February 2026

Why We Collect Personal Information

We collect personal information to liaise with you telephonically, via our website or email so that we may:

  • Respond to any query or comment received from you
  • Inform you of new offers
  • Enable us to process, validate and verify information and requests for the supply of goods and/or services
  • For the purposes for which you specifically provided the information
  • Generally to improve your experience on our website

Processing of Information

We shall share your personal information only in the following circumstances:

  • To comply with applicable law or with legal process served on our company
  • To protect and defend the rights or property of our company

Security Measures

To protect your personal information, we will:

  • Treat your personal information as strictly confidential
  • Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure, or access
  • Promptly notify you if we become aware of any unauthorised use, disclosure, or processing of your personal information
  • Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request
  • Not retain your personal information longer than the period for which it was originally required, unless required by law or you consent to a longer period
Note: Although we take the aforementioned precautions in protecting your personal information, we shall not be liable for any loss or damage, howsoever arising, suffered as a result of the disclosure of such information if outside our reasonable control.

Your Rights

You have the right at any time to:

  • Rectify the personal information collected by us
  • Object to the processing of personal information (subject to legislation)
  • Request the return or destruction of personal information (subject to legislation)
  • Lodge a complaint with the company

Cross-Border Transfers

The personal information processed by us is not routed or transferred to a third country or international organisation.

Contact Us

For any privacy-related queries, concerns, or to exercise your rights, please contact us at:

Email: info@itex.co.za

Phone: +27 12 010 0301

Address: ITEX House, 128 Sonja Street, Doringkloof, Centurion, 0157