About ITEX
At Itex, we’re not just another IT company. We’re your long-term technology partner, here to simplify your systems, secure your data, and help your business run smarter.
Our Story
Built on Collaboration, Growth, and Excellence
We started Itex with a simple mission: to make technology easy, secure, and effective for businesses of all sizes.
From our early days helping small teams get online to now supporting national organisations, we’ve built our reputation on reliability, responsiveness, and real results.
Over the years, we’ve grown with our clients, evolving from traditional IT support to a full-service managed IT provider that empowers businesses to work faster, collaborate better, and stay protected in a digital world.
Our Approach
How We Work
Every business is unique, and so is our approach. We start by understanding your setup, goals, and challenges, then tailor a managed IT plan that fits your team perfectly.
Whether it’s monitoring your network, protecting your data, or streamlining your operations, our goal is simple: help you work smarter with technology that just works.
Why Work with Itex
Reliability
You can count on us. We’re proactive, not reactive.
Partnership
We work as part of your team, not just as your tech guys.
Innovation
We’re always learning, adapting, and improving your systems.
Our Journey
2018
The Initial Steps
With each passing day, we grew stronger. By the end of our first year, we had expanded our team to seven talented individuals who shared our passion for excellence. But our progress extended far beyond just numbers. In 2018, we proudly achieved a B-BEE Level 4 status, showcasing our commitment to transformation and inclusivity.
2019
A Milestone Year
The year 2019 brought with it a remarkable milestone. We had the privilege of serving over 120 clients, earning their trust and loyalty. This achievement was a testament to our unwavering dedication to providing top-notch MSP solutions. Not only did our client base grow, but our B-BBEE rating also advanced to Level 2, affirming our commitment to empowering our community and promoting diversity.
2021
Navigating the Storm
The year 2021 posed unprecedented challenges as the world grappled with the COVID-19 pandemic. However, adversity only fuelled our determination. In our fourth year, we emerged stronger than ever, with a robust clientele of 185 clients who relied on us for their IT needs.
2022
Quality Over Quantity
In 2022, we made a strategic shift from serving small to medium corporate enterprises, which resulted in a slight reduction in our total clientele. This shift was a conscious decision aimed at better aligning our services with the specific needs of our clients. We believe that focusing on medium corporate enterprises allows us to provide even more tailored, high-quality MSP solutions.
2023
A Remarkable Transformation
Fast forward to our sixth year in 2023, and ITEX stands as a true powerhouse in the MSP industry. Our journey has been marked by remarkable transformation and unparalleled growth. We now boast a team of 24 dedicated employees, each a skilled expert in their domain.
Join Us on the Journey
Our journey is far from over. At ITEX, we are committed to pushing boundaries, breaking barriers, and providing unparalleled MSP services to our clients. We invite you to be a part of this extraordinary adventure as we continue to evolve, adapt, and exceed expectations in the dynamic world of Managed Services.
Global Reach
Our reach extends far beyond the borders of South Africa. Today, we proudly serve 156 unique clients under Service Level Agreements (SLAs) not only in South Africa but also in international territories such as Europe, Australia, and America. Our commitment to delivering top-tier MSP services has transcended geographical boundaries.
The Pinnacle of Success
At ITEX, we believe in constantly reaching for new heights. We are elated to announce that our dedication to empowerment and transformation has culminated in our achievement of B-BBEE Level 1 status. This marks the pinnacle of our contributions to creating a more inclusive and diverse business environment.
thank you so much Ethel.
