ABOUT
ABOUT
OUR STORY
OUR STORY
In 2018, ITEX embarked on a journey that would redefine the landscape of Managed Services Providers (MSPs). With just three dedicated staff members and a vision, we set out to make a mark in the industry. Little did we know that this was just the beginning of an extraordinary odyssey.
2018
The Initial Steps
With each passing day, we grew stronger. By the end of our first year, we had expanded our team to seven talented individuals who shared our passion for excellence. But our progress extended far beyond just numbers. In 2018, we proudly achieved a B-BEE Level 4 status, showcasing our commitment to transformation and inclusivity.
2019
A Milestone Year
The year 2019 brought with it a remarkable milestone. We had the privilege of serving over 120 clients, earning their trust and loyalty. This achievement was a testament to our unwavering dedication to providing top-notch MSP solutions. Not only did our client base grow, but our B-BBEE rating also advanced to Level 2, affirming our commitment to empowering our community and promoting diversity.
2021
Navigating the Storm
The year 2021 posed unprecedented challenges as the world grappled with the COVID-19 pandemic. However, adversity only fuelled our determination. In our fourth year, we emerged stronger than ever, with a robust clientele of 185 clients who relied on us for their IT needs.
2022
Quality Over Quantity
In 2022, we made a strategic shift from serving small to medium corporate enterprises, which resulted in a slight reduction in our total clientele. This shift was a conscious decision aimed at better aligning our services with the specific needs of our clients. We believe that focusing on medium corporate enterprises allows us to provide even more tailored, high-quality MSP solutions.
2023
A Remarkable Transformation
Fast forward to our sixth year in 2023, and ITEX stands as a true powerhouse in the MSP industry. Our journey has been marked by remarkable transformation and unparalleled growth. We now boast a team of 24 dedicated employees, each a skilled expert in their domain.
Join Us on the Journey
Our journey is far from over. At ITEX, we are committed to pushing boundaries, breaking barriers, and providing unparalleled MSP services to our clients. We invite you to be a part of this extraordinary adventure as we continue to evolve, adapt, and exceed expectations in the dynamic world of Managed Services.
Global Reach
Our reach extends far beyond the borders of South Africa. Today, we proudly serve 156 unique clients under Service Level Agreements (SLAs) not only in South Africa but also in international territories such as Europe, Australia, and America. Our commitment to delivering top-tier MSP services has transcended geographical boundaries.
The Pinnacle of Success
At ITEX, we believe in constantly reaching for new heights. We are elated to announce that our dedication to empowerment and transformation has culminated in our achievement of B-BBEE Level 1 status. This marks the pinnacle of our contributions to creating a more inclusive and diverse business environment.
Thank you for choosing ITEX as your trusted MSP partner. Together, we shape the future of IT excellence.
Mission and Vision
Our mission at ITEX is to provide exceptional IT and security services to businesses of all sizes, fostering long-lasting partnerships built on trust, reliability, and excellence. We are committed to empowering our clients with cutting-edge technology solutions that enable them to thrive in an ever-evolving digital landscape. Our team’s dedication to continuous learning, innovation, and a collaborative-based work environment drives our success, and the success of our clients.
Our vision at ITEX is to become a recognised leader in the IT MSP and MSSP industry, known for our unwavering commitment to customer satisfaction, technical expertise, and innovative solutions. As we continue to grow, we will remain true to our close-knit culture, nurturing a collaborative and supportive environment for our employees and clients alike. By prioritising ethical practices, diversity, and social responsibility, we will make a positive impact on our industry and the communities we serve.
In practice, ITEX provides technology support and managed services to its clients. The goal of these services is to help organisations maximise the value of their technology investments and ensure that their IT systems and infrastructure are running smoothly and efficiently.
Core Values
Client-Centric Approach
Your success is our success. We take the time to understand your unique needs and tailor our services to align with your objectives. We’re committed to seeing you flourish.
Collaborative Spirit
Collaboration is at the heart of everything we do. We work closely with you to develop transformative solutions that not only meet your immediate needs but also resonate throughout your industry and beyond.
Excellence & Accountability
We take pride in our unwavering commitment to accountability and excellence. Every task, big or small, is approached with a dedication to quality, ensuring that we always deliver our best.
