24/7/365 - Call Centre: 012 010 0301 info@itex.co.za

Solutions

We have you future proofed with our one stop shop business model. We are a technology solution provider, helping our clients reach their goals and business objectives faster. We provide four pillars of focus to ensure we cover all your IT facets end-to-end.

INSPIRED VALUE CHAIN

We drive the various value streams of your entire IT, ensuring efficiency and agility. Our services range from:

  • Sourcing and Deployment,
  • Support and Maintenance
  • Network and Systems Management
  • Telephony and Call Centre
  • Project Management

SUPERIOR CLOUD

We are focused on driving our clients IT investments towards XaaS and SDe, ensuring business performance criteria and company objectives are met through:

  • Our adoption strategies,
  • Product design around your requirements,
  • Innovation and emerging technologies from our global leading partners,
  • Our  focus on new technologies that could shape your business’s future.

PERSISTENT GOVERNANCE

We help our clients tackle business frameworks to ensure regulatory and fiduciary compliance in all IT processes of the business:

  • IT Governance framework definition & implementation
  • IT Strategy development
  • IT Risk Management
  • IT Policy framework & policies definition
  • IT Audit Readiness
  • IT Change Management
  • IT Governance Maturity Assessments and implementation
  • Business Continuity Management (BIAs & ICT DR Planning)
  • Project Risk Assurance
  • POPI/GDPR Audit Readiness

INFORMATION SECURITY

We provide controls and measures to abstain your business from suffering downtime or financial loss, because of a cyber security breach:

  • Security Assessments
  • Penetration Testing
  • Forensic Auditing
  • Training of staff

HARDWARE AND SOFTWARE PROCURMENT

We provide access to efficient and effective information technology (IT) products and services to assist businesses in staying competitive in an ever-changing environment. Facilitating such procurement requires us to have an in depth understanding of the technologies themselves, as well as the complexity around the commercial environments in which they are provided. Our procurement team focuses on providing pragmatic advice, with a specific emphasis on core systems and business transformation. We will regularly advise on licensing and the related software support, as well renting and acquiring hardware, and the associated maintenance.

IMPLEMENTATION AND ROLL OUT SERVICES

Our implementation of end-to-end solutions requires the ability to identify our client’s business challenges, enable right business processes for their environment, develop a road map for swift roll-out, execute quality implementation and provide support of the implemented solution. We are an integrated service provider with over 25 years of experience, partnering with various industry sectors that can help your organisation with the in-depth knowledge to provide answers to your industry-specific challenges.

NETWORK AND SYSTEMS TECHNOLOGY

Your company’s IT needs are our concern. As an IT Support Company, we offer a comprehensive range of managed services, technical IT support, and cloud computing services. Our flexible packaging allows you to select multiple services, or just one, to fit your unique IT needs. We offer:

  • High quality and reliability with our Certified technical experts
  • We have invested in effective management tools
  • Our personalised client service ensure fewer problems and faster recovery
  • Domain, Email and Website Hosting

We provide enterprise-level solutions, like major companies use, but scaled to the needs of small and medium-sized business’s.

TECHNICAL ON-SITE AND REMOTE SUPPORT

We provide you with on-site or remote support at a fraction of the cost of a full-time IT professional. We manage day-to-day IT Services, provide impartial advice regarding IT related business issues and deliver exceptional value for money. We take complete responsibility for our client’s overall IT requirements, meaning it is our job to make sure your IT network and systems are working. If you already have an in-house IT team we can also act as an extension of this, deploying third-line technical support and expert advice when you need it. Our dedicated team of engineers can rapidly access your end-user systems from our Operations Centre, providing an immediate response to issues as they occur. Our service desk is operated by experienced IT professionals who have a pool of knowledge and experience to ensure the fastest turnaround on your IT related problems.

TELEPHONY AND CALL CENTRE SOLUTIONS

Whatever your business needs, we can deliver. Our solutions can be deployed on-premise, in cloud, or in a hybrid model to maximise your business efficiency. Implement an end-to-end software based contact center technology as compared to the traditional solutions that leverage on hardware or acquired legacy systems.

 PROJECT MANAGEMENT

From planning, scheduling and controlling IS/IT projects…to managing critical interfaces with users and vendors…to balancing development needs with system maintenance…you’ll find our IT project management a key success factor to your business. We optimise IT development and delivery processes so that you can implement information technology projects more effectively, more quickly and within budget.